Onboarding a Support Agent in Days, Not Months
A support team's quality is bounded by how well the newest person knows the procedures. New hires ask AI Mentor instead of interrupting a senior, practise against generated scenarios, and are reviewed on exactly the procedures they got wrong.
- Answers cite the exact SOP paragraph
- Scenario practice with scoring against the procedure
- Review scheduled by FSRS per person
- Manager dashboard of team weak spots
- New SOP becomes training material the same day

